Exceptional customer service is the key to success for any hospitality business; it leads to customer loyalty, positive online reviews, increased revenue, and greater employee satisfaction.
In this highly interactive and fun workshop, we will help your customer-facing teams engage with your customers with confidence and professionalism.
For your business this workshop will:
For participants this workshop will provide the techniques to:
On completion of the programme, the participant will receive a Fáilte Ireland certificate.
All new team members who have daily contact with the customer or visitor, and who have a responsibility within the business for the provision of service quality.
A refresher programme for those front-facing team members who are now working directly with customers or visitors.
Full listing of workshop dates and locations is available below for our 2 hour, in-person workshops.
To get the most from the session and meet with local colleagues, arrive for refreshments and registration 30 minutes before the workshop begins.
Fáilte Ireland is an Official Authority under the National Tourism Development Authority Act, 2003 (NTDA Act, 2003) and from a data protection perspective we are using our “Legislative Mandate” as our Lawful Basis for the purpose of developing and supporting your business. We will never sell your data to third parties, and we will only ever send you information that we believe to be of value to your business. Feel free to check out our Privacy Policy online, and if you have any queries, please contact us via dataprotection@failteireland.ie.