Exceptional customer service is the key to success for any hospitality business; it leads to customer loyalty, positive online reviews, increased revenue, and greater employee satisfaction.
In this highly interactive and fun workshop, we will help your customer-facing teams engage with your customers with confidence and professionalism.
For your business this workshop will:
For participants this workshop will provide the techniques to:
On completion of the programme, the participant will receive a Fáilte Ireland certificate.
All new team members who have daily contact with the customer or visitor, and who have a responsibility within the business for the provision of service quality.
A refresher programme for those front-facing team members who are now working directly with customers or visitors.
Full listing of workshop dates and locations is available below for our 2 hour, in-person workshops.
To get the most from the session and meet with local colleagues, arrive for refreshments and registration 30 minutes before the workshop begins.